3a. Measure the impact of the service
Measuring the environmental impacts of services with confidence is crucial for tracking progress, identifying areas for improvement and enabling informed decision-making and resource management.
Sub-actions
3a. (i) Set a baseline
3a. (ii) Model the environmental impacts of different solutions under consideration
3a. (iii) Choose appropriate metrics for the service
3a. (iv) Publish and share service measurement methods
(i) Set a baseline
Judging the effectiveness of a service in delivering on environmental goals requires that we have something to measure against, a so-called ‘baseline’.
In most cases, a service will be a ‘brownfield’ one and will replace an existing one in some form or other, and this existing (as-is) service can form the baseline against which we measure.
Environmental benefit:
A baseline provides a benchmark against which we can assess the impact of actions to reduce environmental impacts.
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(ii) Model the environmental impacts of different solutions under consideration
Model the environmental impacts of different solutions when trying them out in alpha.
Environmental benefit:
Modelling impacts helps inform decisions about which options to develop.
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(iii) Choose appropriate metrics
Measuring the impacts of a service help identify areas for improvement.
Key performance indicators (KPIs) could focus on:
• carbon per contact or goal completion
• escalation
• alerts
• page load
KPIs can also focus on targets other than carbon, such as water usage, electricity
Environmental benefit:
Appropriate KPIs allow us to measure what is important for a given service.
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(iv) Publish and share service measurement methods
Publish and share your service’s approach to measurement.
Environmental benefit:
Sharing how progress against environmental goals is measured encourages and transparency. It also allows us to learn from one another’s efforts.